Casiny Data Protection and Account Privacy

How Casiny Casino Handles Player Information

At Casiny Casino we collect the information needed to open and manage an account, to process deposits and withdrawals, and to confirm that a player meets our minimum age requirement of 18. Identity, address and payment checks can be required before a withdrawal is released, and we ask for supporting documents only when this verification is triggered.

Why we request these details

Payment-method verification confirms that a card or account used for deposits belongs to the player requesting a withdrawal. Address and identity documents support the same purpose and help us apply the responsible-gambling tools we offer, including deposit limits and self-exclusion, which players can manage through their account settings covered on our account limits page.

Our welcome offer and other published terms are limited to Australia and New Zealand, and we apply geographic restrictions in a number of other territories; this shapes how and where account information is processed. Full detail on the documents we may request is set out on our verification page.

Account and Verification Details at a Glance

The table below sets out the concrete figures and checks that relate to account data and verification at Casiny.

These figures show that document checks are tied directly to the withdrawal process rather than applied at account opening.

Players who want to manage the data and controls linked to their own play can use the following tools and resources.

• Deposit limits — set through account settings to cap spending over a chosen period, covered on our account limits page
• Self-exclusion — available as a responsible-gambling control for players who want to pause their account
• Identity and address documents — requested ahead of a withdrawal as part of the checks described on our verification page
• Payment-method confirmation — required to match deposit and withdrawal details, relevant to the methods listed on our deposits page

Who Processes Account Information

Casiny Casino is operated by Neptune Projects S.R.L., registered in Costa Rica, and payments are handled through Sultucia Ltd., based in Cyprus, as our payment agent. Account and payment information passes through these parties as part of normal deposit and withdrawal processing.

Our licence is issued by the Tobique Gaming Commission, and this status is stated on our site rather than independently verified against a public regulator register; the licence number is published on our licence page. We apply geographic restrictions to a number of countries and territories, and the information we hold on an account reflects the jurisdiction and eligibility rules that apply to that player.

Players who have questions about which documents may be requested, or how a payment method is confirmed, can review the step-by-step detail on our verification page before starting a withdrawal.